PAYMENT
We accept all major credit cards as payment, however we are unable to accept money orders, cash or checks at this time.
INTERNATION ORDERS
Currently we do not take international orders outside of Canada, however please contact us directly to see what we can do for you; hello [at] wholsomesoul.com.
REFUNDS
Although we cannot offer refunds, we’ll be happy to offer an exchange. Please email us within three days of receiving your order at hello [at] wholesomesoul.com to discuss the details. Please note that we are not responsible for shipping fees on exchanged items.
SHIPPING
- All orders are carefully packaged and shipped once payment has been confirmed. We typically ship once a week.
- All orders are shipped via USPS, First Class Mail/Parcel Post, unless it’s any original painting. Then we ship those via Priority mail with insurance and delivery confirmation.
- We do not offer expedited shipping, however, if you are interested in a faster delivery method, contact us for options. Once order is placed a PayPal invoice will be sent for the your upgraded shipping difference. Once payment is confirmed, package will be shipped.
- Please be sure your shipping address is correct, as we are not responsible for orders shipped to the wrong location. We are also not responsible for additional postage to re-ship the order if the package has been returned to us for any reason (unless we mistakenly shipped it to the incorrect address, of course).
- Once your order has been shipped, we will send you an email letting you know your package is on its way. All packages receive a tracking number via the postal service. Though we don’t expect it to happen, we are not responsible for lost or damaged items.
SPECIAL ORDERS
Please contact us directly regarding custom, wholesale and large orders at hello [at] wholesomesoul.com
TERMS + USAGE AGREEMENT for SEMI-CUSTOM LOGO+ BRAND GUIDES
Upon purchase of this design service, user agrees to the following terms.
- Logo name + tagline sizes will vary depending on total number of characters and what looks best aesthetically.
- Under the curated color palette options, a variety of sample names + tagline have been created to show how various word lengths might look.
- For those that would like to use their own, specific #hex color values for a personalized color palette (4-6 colors), this can be done for an additional $129.
- Under this agreement, logos + brand guides are available as is. They cannot be changed or altered.
- Custom Name, max 20 characters
- Custom Tagline, max 20 character
- Each design has a limited number of licenses; 50 licenses per design.
- Client has full usage rights of design elements purchased for their business.
- Client does not have right to re-sell logo, brand guide or additional design elements to any third-party.
